Frequently Asked Questions

At BAM drug store, we partner with certified Indian pharmaceutical suppliers to offer a reliable global drop-shipping service for medications. Orders are processed and shipped directly from India, combining competitive pricing with guaranteed authenticity. Our network adheres to international standards (e.g., WHO-GMP, FDA, EMA) to ensure safe, high-quality products reach customers worldwide.

All suppliers comply with WHO-GMP, FDA, or EMA standards. Medications are sourced from licensed manufacturers, and we provide batch-specific certifications upon request.

Prescriptions are required for prescription-only medications. Over-the-counter (OTC) products can be ordered freely. Upload prescriptions during checkout or email them via upload page.

• We require a doctor’s prescription to ship medication to all countries. If you don’t have a prescription, we may be able to help you get one online, it’s free of charge if you have a photo of your used medication bottle/pack with your information clearly printed on it
• You will be asked to upload a copy of your prescription (or a photo of your used medication bottle/pack) on the checkout page. If you don’t have a prescription, please add our prescription service to the note when choosing shipping on the checkout page. 

• North America/Europe: 10–21 business days.

• Asia/Africa: 7–15 business days.

• Express Shipping: Available at extra cost (5–10 days).
  Costs vary by weight and destination; calculated at checkout.

Yes. A tracking number is emailed once dispatched. Delays (e.g., customs) may occur, but we assist in resolving issues promptly.

Customers are responsible for import fees. Check local regulations before ordering. We declare accurate product details to avoid clearance issues.

We offer 1 free reshipment if your order is held at customs for more than 10 working days. Subsequent reshipments incur a 50% fee based on the original order value. Contact us with your tracking number to initiate the process.

We accept credit/debit cards, PayPal, bank transfers, and cryptocurrencies (e.g., Bitcoin, Ethereum). Select “Crypto” at checkout for secure, blockchain-powered payments.

All transactions use SSL encryption, and we never store financial data. Cryptocurrency payments are processed through trusted platforms for anonymity and security.

Some countries prohibit specific medications. We comply with international trade laws.

There is no limit on the number of medicine bottles you can buy per order, but since almost all countries allow the import of only 3 bottles of medication per package, if you order more than 3 bottles at once, we will ship your order over multiple packages with 1 week of wait time between shipments, and you will only be charged for the shipping cost of one package. For  inquiries, submit your request via our Contact Page. 

We adhere to GDPR/health privacy laws. Personal/medical data is encrypted and never shared without consent.

Returns are restricted for safety, but we resolve issues case-by-case. Refunds/reshipments are offered for errors or damages

Yes! Join our Loyalty Program for 5% off future orders and early access to promotions.